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Your L&D department, without the department

For MSP's and SMB's 

For SMB owners who need their people to develop, but lack the size, budget, or time to build an internal L&D department. 

Large enterprises can absorb skill gaps with extra teams, processes, or specialists. SMBs cannot. When an SMB employee grows, the whole business grows. When they stagnate, the business hits a ceiling. Skill development ensures:

  •     fewer bottlenecks

  •     more flexibility

  •     higher productivity

  •     better decision‑making

It’s the fastest way to increase organizational capacity without increasing headcount.

 

Unlike software companies MSPs don’t just sell a platform, product and services, they sell:

  •     expertise

  •     responsiveness

  •     problem‑solving

  •     trust

Your engineers, service desk staff, consultants, and customer‑facing teams are the value proposition. Developing them directly increases the quality of what you deliver

 

An SMB / MSP cannot scale if:

  •     onboarding takes too long

  •     knowledge lives in people’s heads

  •     processes differ per teammate

  •     internal career pathways aren't designed to retain talent

  •     leadership competencies mismatch business and people's needs

  •     quality varies per team

 

Structured development solves all of these. I am your outsourced, senior-level L&D partner that plugs in like an in-house training and coaching function, without the overhead. Unlike generic e-learning platforms or one-off workshop vendors, I provide interim-management-grade organizational experience with hands-on training and coaching that's built to stick — not just "content consumed."

How to sell to, sell with and sell through customers
 

Define the Purpose and Value Proposition

  • Internal workforce (skills, productivity, compliance)

  • External customers (product adoption, customer success, revenue)

  • Partners (ecosystem enablement)

 

Build a Dual Learning Architecture

L&D‑as‑a‑Service requires two parallel academies:

  1. Internal Academy

    • Onboarding

    • Role‑based learning paths

    • Leadership, Sales & talent development

    • Compliance & security training

  2. External Academy

    • Customer education

    • Product training

    • Certification programs

    • Partner enablement

    • Sales & Leadership Training 

 

Both academies share the same backbone but serve different audiences.

Create Modular Learning Products

Instead of ad‑hoc training, I'll develop (co-creation with content providers, vendors/SME)  repeatable learning products, such as:

  • Microlearning modules

  • E‑learning courses

  • Instructor‑led workshops

  • Certification tracks

  • Customer onboarding journeys

These products become part of the service catalog.

 

Implement a Scalable Delivery Platform

A modern LMS or learning platform is required to:

  • Host content

  • Track progress

  • Automate learning paths

  • Provide analytics

  • Integrate with CRM/HR systems

This platform becomes the operational engine of the service.

 

Establish Governance & Quality Standards

Clear governance ensures consistency:

  • Content standards

  • Review cycles

  • Version control

  • Instructor qualifications

  • Data & compliance rules

This keeps the service reliable and scalable.

I’m here to help you develop a L&D‑as‑a‑Service model that delivers immediate value for your team and your clients.
 

+310653359764

© 2015 by Monique Dijkstra .  Tel: + 31 (0) 653359764

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