L&D-as-a-Service
For MSP's and SMB's
The IT landscape is evolving faster than ever. Security requirements are tightening, clients expect more guidance, and employees must continuously develop new skills. For MSPs and SMB's, a strong learning structure is no longer a luxury—it is a strategic necessity. I support organizations in making this shift by providing a fully scalable L&D‑as‑a‑Service model. As a learning developer, I build both an internal learning academy for employees and an external academy that companies can offer to their clients. This creates a powerful combination of knowledge retention, commercial growth, and long‑term customer relationships.
With a background in leadership development, talent growth, and programmatic implementation, I design curricula and build learning structures that strengthen knowledge and deliver commercial impact. I work with your vendors and co-develop the content, learning paths, formats, and positioning to prepare your organization for its next phase of growth.
Together, we build an L&D model that:
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enhances service quality
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future‑proofs your workforce
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supports your clients more effectively
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generates new revenue
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differentiates your MSP/SME in a competitive market
Build a future‑ready organization with an internal and external learning academy
Internal Academy
Strengthen your team and elevate service quality
An internal academy provides career pathways and ensures a shared way of working, faster onboarding, and consistent service delivery. Employees learn through structured programs with clear modules that can be applied directly in daily operations.
Benefits:
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Higher quality and fewer errors
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Faster onboarding of new employees
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Improved security & compliance
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Continuous learning embedded in the culture
External Academy
Increase customer value and accelerate product adoption
With an external academy, your organization evolves from an IT provider into a knowledge partner. By educating clients in security, cloud productivity, governance, and digital skills, adoption of your services increases—and a new revenue stream emerges through training offerings.
Benefits:
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Higher adoption of MSP services
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New recurring revenue through training programs
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Stronger customer relationships and higher retention
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Positioning as a thought leader in the market
Deploying L&D‑as‑a‑Service transforms learning into a strategic business capability:
Employees become more capable and aligned;
Customers adopt products faster;
Support costs decrease;
Revenue increases through training products;
The organization becomes a knowledge leader
It is not just training—it is a scalable service model that drives growth.
Strategic Deployment:
How to Implement L&D‑as‑a‑Service
Define the Purpose and Value Proposition
I will help you decide why L&D‑as‑a‑Service exists and who it serves:
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Internal workforce (skills, productivity, compliance)
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External customers (product adoption, customer success, revenue)
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Partners (ecosystem enablement)
This becomes the foundation of the service.
Build a Dual Learning Architecture
L&D‑as‑a‑Service requires two parallel academies:
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Internal Academy
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Onboarding
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Role‑based learning paths
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Leadership, Sales & talent development
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Compliance & security training
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External Academy
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Customer education
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Product training
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Certification programs
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Partner enablement
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Sales & Leadership Training
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Both academies share the same backbone but serve different audiences.
Create Modular Learning Products
Instead of ad‑hoc training, I'll develop (co-creation with vendors/SME) repeatable learning products, such as:
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Microlearning modules
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E‑learning courses
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Instructor‑led workshops
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Certification tracks
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Customer onboarding journeys
These products become part of the service catalog.
Implement a Scalable Delivery Platform
A modern LMS or learning platform is required to:
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Host content
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Track progress
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Automate learning paths
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Provide analytics
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Integrate with CRM/HR systems
This platform becomes the operational engine of the service.
Establish Governance & Quality Standards
Clear governance ensures consistency:
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Content standards
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Review cycles
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Version control
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Instructor qualifications
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Data & compliance rules
This keeps the service reliable and scalable.
I’m here to help you develop a L&D‑as‑a‑Service model that delivers immediate value for your team and your clients.
+310653359764